Home Delivered Meal Supervisor

We all face challenges and transitions in our lives, and when we do, we must be able to count on the strength of community for support. For the people of Los Angeles, Jewish Family Service LA (JFSLA) is that trusted source of support. We are a comprehensive network of services that welcomes individuals and families of all ages and identities to our full spectrum of care. Our highly trained staff and volunteers work closely with individuals and their loved ones to problem-solve and guide them on their paths to safety, security, wellness, and fulfillment. 

JFSLA staff share in our mission and work towards our goals with the highest level of responsibility, professionalism, and integrity. JFS demonstrates our commitment to our staff by offering a comprehensive benefits package and a nurturing environment.

JFSLA is committed to cultivating and preserving a culture of inclusion and connectedness.  In recruiting for our team, we seek the unique contributions that individuals can bring from all backgrounds. We strive for a diverse team in order to better serve our clients and ensure our excellence as an organization in identifying, designing and delivering solutions.

Be part of our commitment and join our family. For more information on our philosophy and services, please tour our website www.jfsla.org 

The Home Delivered Meal (HDM) Supervisor will oversee operation of meal delivery to homebound clients and congregate meal sites.   Responsibilities includes monitoring the assessment and satisfaction of clients receiving home delivered meals.  Additionally, s/he will be responsible for arranging the daily repair and maintenance of the fleet of vehicles which are part of the Home Delivered Meal program and the Hirsch Kosher Kitchen.   QUALIFICATIONS: 

• High School diploma required
• Must have valid CA driver’s license and proof of Insurance
• Access to reliable transportation to travel between work sites required
• Previous experience working with seniors in a human or social service organization preferred
• Prior experience with Client Tracking System (CTS) - (Department of Aging software) and Get Care (County of Los Angeles software is a plus
• Must be able to bend, reach, stoop, push, and pull, twist and grip items with or without assistance
• Mobility requirements including lifting, carrying (25lbs) 
• Ability to speak Russian, Spanish or Farsi is a plus
• Customer-service oriented
• Ability to understand the needs of the homebound client and to assess the individuals’ need for home delivered meal service
• Ability to successfully organize, supervise and motivate staff and volunteers
• Strong interpersonal skills, initiative, good judgment and problem-solving ability
• Proficient in Microsoft Word, Outlook, Excel and the ability to learn proprietary database software
• Experience working in transportation or related field and with complying with state and local fleet vehicle regulations strongly preferred
• Knowledge of Jewish culture and traditions is plus
• Culturally sensitive and able to work with a multicultural client/customer population
• Ability to work in a non-judgmental manner and foster positive growth/outcomes
• Ability to work independently and as part of a team and to maintain professional boundaries
• Available to work occasional weekends, holidays and evenings.
• Able to pass and maintain, ServSafe food handler certification
• Must be able to be flexible and easily shift between tasks as needed
• Must pass a criminal background check (Live Scan fingerprinting) and drug testing prior to beginning employment

 RESPONSIBILITIES/ESSENTIAL FUNCTIONS: 

• Responsible for the smooth flow of information between HDM participants, drivers and food service operation.  
• Ability to understand the needs of the homebound client and to assess the individuals’ need for home delivered meal service
• Responsible for compiling statistics and maintain all necessary documentation
• Organize and supervise route deliveries for all Senior Nutrition Program (SNP) clients and drivers.
• Screen, train and evaluate program drivers and volunteers
• Supervise performance, address routine personnel issues and monitor payroll.
• Work in close collaboration with the Director of Food and Nutrition, the Meal Site Supervisor and food production management
• Maintain all records for the SNP vehicles and coordinate their maintenance and repair
• Coordinate the duties and schedules of HDM volunteers
• Coordinate program outreach for City of Los Angeles Dept. of Aging C2 programs as needed
• Supervises Social Worker Assistant, who conducts intakes and assessments according to contract regulations and timelines
• Monitor periodic reporting of client health and mental status. Report issues to the Director of Food and Nutrition and Social Services personnel as appropriate
• Track deposits, volunteer hours, telephone reassurance activities and contract participation rosters for accuracy.
• Ensure that contract requirements are met for all HDM activities, ensure data in funding source databases is accurate and timely, and prepare materials for periodic audits
• Attend staff meetings and training sessions as required  
• Other duties assigned as needed

  Jewish Family Service is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran. This position reports to the JFS Director of Food and Nutrition